Satisfying The Customer: The Ultimate Secret to E-commerce Business Success!

Customers are the lifeblood of any business, and the smart entrepreneur is apt to keep his customers in a loop of good experiences, making them come back for more again and again!

E-commerce business is no exception. Customers always come first, and satisfying them should be your top most priority. There are many factors that determine how successful a business will be, but the customer factor is usually the most crucial in determining profitability.

So it’s about time you focus on your customers and ensure you are providing the best service. But if you haven’t been getting it right, how do you turn things around?

Well,…that’s why I’m here 🙂 Let’s look at 4 things you can do to improve your game in the area of customer service.

Empathy & Care

In our daily running of our business, it is possible to feel fatigued and stressed out, this may lead to a poor show of empathy and care when attending to a customer. Don’t allow this to happen to you. One thing you should remember is that there are thousands of other sellers like you out there offering the same service and probably selling the same products with you, so if you’re rude to a customer or potential customer, you can be sure that they’ll storm off to the next available seller and they won’t be coming back. Show care by sending a thank you message or greeting card to customers that have patronized you, listen to them, understand their needs and proffer solutions, these are the basic tenets of quality service!

Timely Response

Responding quickly to customer inquiries or queries show that you have them at heart and this positions you as a person that isn’t only in it for the money, but someone who genuinely wants to provide the best service he possibly can. In our instant messaging era, nobody likes to be kept waiting, show your customers they are a priority, treat them like they matter.

Learn From Your Customers

Sometimes, things don’t always go well with a sale, the customer might end up unsatisfied with the product. This is no cause for alarm, you should always approach the unsatisfied customer with care and politeness. Be genuinely concerned, ask them what went wrong, find out why aren’t they satisfied with the product. Learn from them. Regardless of how pissed a customer may sound, with the right attitude and response, you can quell the tension, this may not always be the case, some people are just downright nasty. Ensure you are being reasonable with them, take note of their problems and make corrections or refund if you can. Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” 

Over Deliver

The business aphorism “under promise but over deliver” is old but it isn’t obsolete. Delivering more than what is expected is sure to impress your customer who would quickly find him/herself telling everybody about that amazing online store that added a free coffee mug alongside the product they ordered. It may not be always easy to do stuff like this all the time, but you can take advantage of special seasons like Christmas and Easter to chip in an extra gifts for your customers. This is a nice way to market your brand as a caring business!

It is often said that the best form of advertising is word of mouth, well… who better to spread the good word of your amazing service than those who have experienced this service first hand?

Ensure that your customers are telling people good things about your business; provide top notch service, and next time they show up at your store, they’ll bring their friends along.

Have a profitable week ahead!

Bye for now…

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Last Wall Comments

 
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 Ethan says at 21:01 et
i look to scale up my business and get more help.. where to find assistants?
 
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 Evan says at 21:01 et
Check great filipinos workershere onlinejobs.ph and assistant on Upwork, freelancer.com and fiverr!
 
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 ED says at 21:14 et
What do I do about state taxes? What's nexus?
 
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 jo says at 21:15 et
You are responsible for collecting and remitting sales tax to a jurisdiction if you have established substantial presence in the state of delivery. Once established, you have created nexus. The threshold for this presence differs from state to state and a company’s presence in each state should be examined to determine if nexus has been established or not. A company clearly has nexus if there is a business location in the state/jurisdiction. Once you establish nexus, you are required to register as a retailer with each state before collecting sales tax for that state. Check more here https://www.reddit.com/r/FulfillmentByAmazon/wiki/business_taxes_legal
 
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 Fadey says at 21:26 et
hi friends.. PREP question. do i have to do PREP myself??
 
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Claudia says at 21:26 et
No.. There are many companies who are set up just for this type of service, see resources section!
 
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 Gab says at 21:36 et
Do you fullfill yourself or dropship guys?
 
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 Victor says at 21:36 et
I used to do a hybrid of both physically stocked inventory and drop shipped products. I usually dropship from warehouses based in the US so it's faster.. and international ones from CHINA.. My advice, start by dropshipping first to validate products amd test and build momentum.. once you see it sells well get fulfilling inventory on the products that sell the most!
 
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 Evan says at 21:37 et
I dropship still, nothing wrong with ALiexpress dont listen to guys who say it does not work! i am making a killing with it
 
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 nicholas says at 21:40 et
welcome guys, i am new here.. i was wondering what upsell and funnel apps you guys are using and why?
 
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 Tyro Meg says at 21:40 et
Welcome friend I tried clickfunnels its good but not integrated with shopify.. Use clickfunnels to build your landing page for facebook ads promotions and collect leads and THEN send them to shopify via followup series..
 
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 Alice says at 21:41 et
For shopify try One click Upsell by Zipify. also Product Upsell.. You can set up rules for upsell offers. Klavio works well for retention emails..
 
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 wing11 says at 21:42 et
Are there any alternatives to clickfunnels?
 
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 Amelia says at 21:42 et
Check Leadpages it allows to gather leads on your own website so you can follow up and market to your list.
 
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 karina says at 22:53 et
Ranking question.. Should I put typos? Fill out the 5K characters you have on the back end?
 
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 Uncle Sam says at 22:54 et
Amazon now lets you put just 1k not 5k anymore... I Quote "There is a 1,000 character limit for keywords. These 1,000 characters can be provided all on one line or split between 5 lines."
 
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 chris says at 22:58 et
Put brand name first... If you do a search for 10 different products and look at the 1st page results, you will likely see that in almost every case, the majority of listings are dominated by titles that start with a brand name
 
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 Kylie says at 22:59 et
Should i use commas?
 
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 Evan says at 22:59 et
I do not use commas for keywors. Only spaces for the back end keywords seartch terms.
 
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 Dylan says at 23:00 et
Misspellings are awesome. Try to get indexed for common misspellings, I get tons of sales of it
 
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 Ted says at 23:34 et
hi guys! I finally reached broke the $500 per day in sales mark recently after 3 months of launch! Just wanted to thank you all for the great help you give to the community!
 
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 Lane says at 23:35 et
Congratulations Ted! that is fantastic.
 
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 little_tiger says at 23:36 et
Thanks Ted for sharing your experience with us.
 
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 Chuck says at 23:36 et
Awesome job, thx for sharing! That's my goal too!!!
 
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 tyro_meg says at 23:37 et
Congrats ted!!! thanks for sharing, very useful and inspiring for us who is starting out!
 
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 henry says at 23:38 et
very inspirational!!! $500 per day! where are you from? In my country it's a monthly salary!
 
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 Eddy says at 23:38 et
Next goal $1000/day!!! You can do it my man!
 
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 Nicholas says at 23:39 et
this is really encouraging, thank you Ted!
 
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 mia says at 13:24 et
Hi facebook experts.. whats the flow with trust msg and many chat bots? please help i am frustrated
 
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 Ted says at 13:24 et
1. Post top shared post (inspired message etc) and boost it to collect many COMMENTS. the engament must be FOR COMMENTS ! Very important.
like "Tell me one thing that you will trade your best friend for?"
Name your top challenge for this year?"

2. Once you have at least 100 comments on the post, run trust msg with welcome message asking something! important to ASK something. ex "Hi there! thank you for commenting my post!! By the way Whats your beloved dog name?"

3. once they reply they get collected to manychat bot automatically where you build the list,sequences etc and followup via Facebook messanger!
 
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 Jeff says at 13:24 et
are those bots legal or will get me in trouble?
 
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 Evan says at 13:25 et
they use facebook api, if you dont spam or abuse i dont see why you should get in trouble... they simply post messanges in FB messanger on your behalf. Never spam and make sure you are relevant! then you'll be fine! works great for me.
 
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 jo says at 13:30 et
The trick is to get MANY COMMENTS. find top discussed / shared posts and do similar, ASKING people for something. https://app.buzzsumo.com/research/most-shared helps to find most shared posts I neach topic
 
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Ryan says at 13:48 et
Hi Everyone, new to the wall. Excited to get going with tutorials. Off the top of the head questions; can the niche finder for Amazon be applied to Shopify when searching for competition and comparing it to demand? Regards.
 
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 Emma says at 13:50 et
Welcome Ryan! Great to have you with us!!! Yes of course. if something sells on amazon it of course will also sell on shopify as well. The demand is universal, it's not platform specific.
 
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Sallyann says at 14:22 et
Hi there,
On my own I have set up my Shopify website with my domain, I have Oberlo and have imported lots of products and listed them, however, i am really not sure that they are worded right in the SEO way and I have been trying social marketing but still have no sales, I've been doing this for several weeks now. so I have just discovered Sells Like Hotcakes and thought that you may be able to help me with the marketing, the conversions and eventually with Amazon FBA is this something that you can do or because I have done most of the set up myself do you think I should continue on my own? I really am struggling to get past this rut where I have done everything I should do and no sales. Please help?

thanks in desperation!
Sallyann
 
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 Mike says at 14:24 et
Hi Sallyann, it's hard to suggest anything blindly. I suggest that you post your website here http://sellslikehotcakes.co/critics.php in critics and we can all give suggestions to you!
 
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Dimitrios says at 14:05 et
I know that SLHC don't prefer retail arbitrage, but does anyone knows any good site that provides good lists for arbitrage?
 
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 Gab says at 14:05 et
what did you mean by lists