Simple Steps to Effective Customer Communication This Holiday Season

Communication is the backbone of any business. Running a successful e-commerce business demands that you, the seller, is able to communicate efficiently; your product description, its merits, and even what your customer stands to lose if they fail to make that buy. But communication doesn’t stop there! It isn’t all about the product!
The customer takes the cake for the most crucial aspect of communication!
You need to get these guys to trust you, and this requires a whole new set of skills other than just yapping about your product!
So, now you’re probably asking, how do I go about building a great communication system??
Well… that’s what I’m here for. Let’s tackle some smooth methods that’ll help you build better trust and relationships with your clients.

Honesty: this is the first step in building a trustworthy brand. Be transparent with your customers, let them know what to expect from your business in every aspect. Whether it’s the product features or your availability, you should set the standard of honest and realistic expectations, so that your customers don’t feel disappointed at the end of the day when you fail to give them what you have promised. The cliché sales adage which says that you should under promise and over deliver is no joke! It may sound like old school stuff, but this is the truth about selling, honesty will give your customers a reason to keep coming back.
Take down recordings: For the sake of future references, it would be ingenious of you to take down records of the techniques you have employed in the areas of communication or sales, and use it as a reference for future transactions! Recording progress will allow you to see what is working for you and what isn’t.

Have a central support area: when you have too many channels or outlets for reaching out to customers, it will become a cumbersome task to handle all the messages coming from these channels simultaneously. The wise thing to do will be to channel customer support to a central location. For example, instead of providing customer support on Facebook, Twitter, Instagram and your email, you can simply direct all requests or inquiries to your email. This will help you to be more efficient and prevent unnecessary fatigue. On the other hand, if you’ve got the money, you can hire capable virtual assistants to assist with inquiries on your other media.

Get an auto-responder email setup: if you don’t have an auto-responder email by now, then you should stop reading and go have one setup now! Auto-responders will help let your customers know you have gotten their messages and will update them on your response times, which is great in helping the customer feel much more comfortable, and that’s a plus for you!

A great communication system setup will ensure that you have happy customers, return buyers and consistent profits. There is a direct relationship between communication and sales, hope I’m communicating effectively *pun intended*

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Last Wall Comments

 
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 Cyril says at 22:24 et
hi claudia.. so iam starting with FBA.Please explain more what are the common providers for air and sea shipment (like UPS, Fedex etc)? Which do door-to-door? Which are more reliable for FBA?
 
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Claudia says at 07:39 et
hi Cyril. Great question..

Actually, there are three ways, by air, by express & by sea.

By air:
1. shipped by major airlines, such as Air China, Japan Airlines, Singapore Airlines, Shenzhen Airlines, Thai Airways, Malaysia airlines, Northwest Airlines etc.
2. the goods will be shipped to airport and the client needs to do the customs clearance and pick up the goods by himself.

By express:
1. shipped by UPS, Fedex, EMS, TNT & DHL.
2. the goods will be shipped to the client's destination (door to door, such as Amazon warehouse). The express company will do the customs clearance.

By sea:
shipped by shipping company, such as Ma Shiji, COSCO, NYK, Kawasaki, Hanjin, United Arab Emirates, Sinotrans and so on.
Also can do Door to Door service.
 
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 Mike says at 22:52 et
Great idea George.. The best thing is shopify is not just for dropshipping! You can sell your own products and even fullfill by amazon for your shopify sales. Check ByteStand and several other apps for AMAZON integration into shopify
 
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 pat says at 23:12 et
I'm also launching new product next month.. will keep you posted!
 
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 Cyril says at 10:01 et
Btw, I got a reply to my question "How many keywords to put into listing?" from Amazon!

Response from amazon directly:
Greetings from Amazon Seller Support, There is no "right" amount of keywords that should be provided for a product. There is a 1,000 character limit for keywords. These 1,000 characters can be provided all on one line or split between 5 lines.
 
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Claudia says at 10:01 et
Thank you Cyril!
 
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 Ethan says at 21:01 et
i look to scale up my business and get more help.. where to find assistants?
 
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 Evan says at 21:01 et
Check great filipinos workershere onlinejobs.ph and assistant on Upwork, freelancer.com and fiverr!
 
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 Olga says at 21:49 et
I am on FIRE!!! I Got a BIG $1200 order (100 pieces) from a customer. do you think it's fraud? How to avoid chargeback? Shopify says LOW RISK..
 
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 lou says at 21:49 et
Call them to confirm or better via email because if he still try to ask for chargeback you have prove. They could be resellers, distributing.. google map the location is real, ship to billing address .. use paypal protection also..
 
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 Kettle says at 21:50 et
you are hot olga... sorry for offtopic
 
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 Dr. Jam says at 23:13 et
I know there are many photographer recommendations here, but what I am wondering is what is a fair price per photo?
 
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 jack says at 23:14 et
amzshots.com, great work with great prices. I've paid between $20 to $50 per image. The $50 images are outstanding.
 
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 Aria says at 23:15 et
You overpay a lot Jack... I got awesome photography directly done in China $10 per copy (after Photoshop editing, background removal etc)
 
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 Gab says at 23:14 et
fbaphotography.com or use different photographs found on Fiver
 
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 Jeff says at 23:16 et
I am ordering samples for the first time. How do I get this done in AliExpress and get the offered sample pricing and shipping?
 
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 little_tiger says at 23:16 et
Jeff, have you watched the videos? The price is decided by your supplier. It can go as high as $150 per sample. Usually it's $30-60 WITH delivery!
 
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 Lane says at 23:17 et
little_tiger means FBA model and price for sample if you go wholesale from Alibaba... Of course if you do dropshipping on Aliexpress, you just get 1 copy for yourself super cheap to test the quality
 
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Blaine says at 00:14 et
I'm watching the videos. I can only watch a couple a day, looks very exciting. I will try to get it going this weekend.
 
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Claudia says at 00:14 et
No rush, take your time! I know that's a LOT of info but they are pretty short and up to the point!
 
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 victoria says at 08:06 et
My advice for people who are not successful with dropshipping/shopify - remember its not just about the product but the ads strategy!without building REAL community cold traffic ads just don't work to the cold traffic. I see others who are successful with dropshipping among my partners do a serious community and devote great effort into building it (like baby / moms community) or funny products community.
paying just for clicks to cold traffic with no community just does not work, no matter how hard you work or how much you test! So my advice is first build a facebook community before paying for facebook ads. there is some great video about it in the sells like hot cakes course in the end of the shopify mastery.
 
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 Speedy says at 08:06 et
Great point. People love to buy from people they like!
 
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Andres says at 05:23 et
*store, or do you guys have more than one store in shopiffy?
 
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 Mia says at 05:24 et
once you have a successful store you can duplicate it into other niches!
 
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 Aria says at 05:25 et
I am opening more stores too. why limit just 1. once the stroe is up and running no need to baby sit it, just launch the next one!
 
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 Mike says at 18:41 et
I am at Seller Summit in Miami guys! Great event it's going to be! All top amazon sellers gurus are here!
 
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wade says at 21:14 et
Thats awesome - I hope you learn a lot of new tricks to share ;)
 
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 Mike says at 21:16 et
Super exciting news guys! I just came from the Sellers Summit conference in Miami, it’s the biggest Amazon seller conference in USA organized by Steve Chou

?I had a unique chance to see in person and to talk and listen to the industry leaders such as Greg Mercer (the creator of Jungle Scout), Scott Voelker (the creator of The amazing seller podcast) and of course Manuel Becvar, the creator of ImportDojo and Number 1 Best selling Amazon Course on Udemy.

I had also a chance to talk to Manuel after the session and even made a short video interview where he is going to share his secrets and insights on how to choose the right product and avoid getting scammed. Once I get back home from the trip, I will edit and release the video, really great stuff.
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The conference was really amazing, a lot of great new strategies, tips and tricks on what is working RIGHT NOW on Amazon. However the biggest surprise for me was that most people have not started yet, they are stuck in the research phase and take too much time picking the product. That’s why I plan to release more videos with helpful tips and ideas on how to pick the right product, right from the start.

During the conference we had a great chance to talk to ex-amazon employees and see how it all works. The biggest thing you need to know is that Amazon is BOOMING right now and it is also cracking down on the shady sellers and scammers, that means you have a great timing to get started and take a piece of the 250 billion dollar industry! Don’t miss out and take action, the timing can’t be better!

Wait… You don’t have time to start ecommerce business? I heard that million times. Truth is, we all have same amount of time, it’s only about HOW you spend your time and what your priorities are. Setting your passive income should be the highest priority and will set you up for life. You don’t have to quit your job, just start it part time, in the evening, on the weekends and you will have a great passive income stream that will bring you money for years to come.

Today during the lunch break I talked to George, he started his coffee related business on Amazon just 7 months ago (on the side from his main job) but already making over $15,000 in sales every month. All is possible! He did not quit his job.. but he might soon

That’s why the best time to get started is right now!

Stay tuned for more videos and updates! And remember if you have any questions, let me know!

Mike
 
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 Amelia says at 21:24 et
wow amazing news mike thank you!
 
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 casey says at 21:24 et
thank you for visiting conferences and china , i am very excited but still not afford to travel a lot so i learn!
 
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 Dylan says at 22:06 et
Choosing product from the start is a good one!!
 
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Angela says at 13:27 et
Mike

Thank you.
 
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Claudia says at 16:10 et
Mike added new video "Canton Fair Case studies, product ideas and PRO Sellers Tips" really great insights and tips there for FBA sellers planning to go to china!
 
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 Mike says at 04:50 et
Yes, super cool trip to China https://youtu.be/jf-pF_mr1TA
 
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sol says at 05:00 et
I want to better my bullet points as i mentioned i have many best sellers and in house softwares that i built myself but i am lacking in describing my products so wwell
 
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 Amelia says at 05:00 et
try bulletpoints tools and keyword research!