Customer Service Ideas That Will Keep Your Clients Coming Back For More!

We all know how good it feels when people treat us like we matter, that swell feeling when our messages are replied to on time, or when someone gets us a gift, it’s inherent in us, we all want to feel special. Customer service is all about making the customer feel special; it is a service that ensures your customers enjoy patronizing you, and it can go a long way in building trust and loyalty.

A lot of e-commerce sellers are thirsty of loyal and repeat customers. This thirst can easily be satiated by making sure you treat the clients you have right! But customer service techniques transcends punctual replies, there are many other things you can do to help bolster your customer’s experience when shopping from you.

Here are some awesome customer service ideas that will keep your clients coming back for more!

Offer First Service Access to New/Exclusive Products

Wanna make your customer feel special? One easy way to do this is by offering first service access to new products in your store. Before you could create a private link separate from your navigation and send it to your customers as an exclusive preview.

Make it secretive, let them know that this is a VIP exclusive for their eyes alone, before you unleash it on your store for everyone else to see. This will inspire loyalty in your customers and make them feel like a part of your business.

Sending Holiday/Birthday Cards

Holidays and birthdays are amazing moments that you can take advantage of, to show your customer that you care about them. Since most stores are busy thinking about how they can drain out all the cash from their customers, you will stand out from the competition when you send your clients, holiday or birthday cards.

A thoughtful message will keep your business fresh in their minds and you will be the first store they stop by when they want to make a purchase!

Be Interesting, Funny, and Playful

Okay, if you’re a recluse, then it isn’t going to be easy to pull this one off. But that doesn’t mean you should act like a stuck up individual in your conversations with your customer. A lot of e-commerce retail businesses have a rigid approach and reply to their customer inquiries, this is an ample opportunity for you to be different and separate yourself from the pack.

Witty responses and a well-placed joke would help lighten the mood and build trust quickly!

Loyalty Programs

This is one of the best ways to encourage repeat buyers. Utilize the marketing automation tool and install a loyalty app in your store. Reward customers who sign up for the program with discounts, coupon codes, and free gifts.

Use the program to encourage engagement and even convince your customers to help promote your brand on their various social media platforms. The loyalty program is a neat trick, but it has to be well mastered to be successful.

Fix Complaints

Solving problems can be tedious, but if it gets more money in your pockets, then what the heck are you waiting for?

Your customers must’ve had some complaints about your store because no one is perfect, but the least we can do is keep striving for perfection. You can do this by listening to your customer’s complaints/demands and making the necessary adjustments.

Although this may be stressful, it would show that you care and most importantly, that you listen to your customers.

It is important we come to terms with the immense value that customers bring to the table, they challenge you to improve, and most of all, customers are the lifeblood of any business. It is highly necessary you do not take them for granted.

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Last Wall Comments

 
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 Mike says at 22:34 et
hi David! FOB means that the seller ships the goods to the port (such as FOB Shenzhen Yantian Port), and then the remaining responsibilities (sea freight, picking up and customs clearance) will be taken by the buyer . EXW is factory price.. . It means that the seller finishes the products and the goods is placed in the warehouse and the buyer needs to pick up the goods from the seller's warehouse.
 
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 Claudia says at 07:39 et
If it's your first shipment I suggest to use "door to door" to avoid delays and hassles.
 
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 Lucy says at 21:25 et
hi guys.. Can I get BAD product reviews deleted off my products page?
 
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 Claudia says at 21:25 et
It's very rare to get bad review removed.. Usually it's better to prevent them like we teach in the course.. see video about negative feedback removal.. Also read https://www.amazon.com/gp/help/customer/display.html/?nodeId=12177361
Also dont over sweat about bad reviews, it's natural for any good product to have 1-2 one-star reviews, nobody is perfect and your customer don't expect just 5 start reviews, it might even look suspicious and fake.
 
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 Emma says at 21:25 et
Let it go.. Let it go...
 
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 mya says at 17:20 et
Is Jungle Scout a scam or real deal?
 
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 Claudia says at 17:21 et
Of course it's not a scam, and greg is a great guy! we use a lot of tools and have a video about it, all the tools are helpful! The more tools you have the better.
 
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 Boris says at 17:39 et
I started private label selling 6 weeks ago and my conversion rate is 8.5%. Is that good or bad? I sell around 7 units per day
 
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 lou says at 17:39 et
It's good. Your goal is to sell 10 units per day, $10 per unit profit. You are on the right track, keep pushing!
 
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 Natalie says at 22:32 et
Today's marks the 5th product launch on Amazon. First product failed completely. Second was ok (4 units per day), 3rd was a flop. 4th was 20 units per day (I think i strike the gold here). Looking for a new one! So far I am making around $700 per day and looking to grow more! this stuff WORKS!
 
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 Tycoon says at 22:33 et
Congrats Natalie. Inspiring stuff! Keep up great work!!!
 
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 jack says at 22:33 et
Thank you for sharing with us!!!
 
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 Chris says at 22:34 et
So true.. i don't always win but when i do I win superbowl!
 
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 Ethan says at 23:18 et
Looking for product to sell... Selling mobile accessories is a good idea or not ?
 
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 Midas says at 23:19 et
Bad idea, totally crowded with big sellers with deep pockets, Too easy to copy any product, too much competition also
 
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 Optimus says at 02:33 et
love the course pals!! my question is what are tthe best Autoreponsder services to use to build the list and followups? sry for my question
 
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 Mike says at 02:34 et
Try Aweber.com , convertkit.com , getresponse, mailchimp or icontact. I used almost all of them, pretty easy, drag and drop email creation... Make sure to watch our video about Email Mastery as well ;)
 
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Ricardo says at 04:48 et
HOW DO I manage customer returns?
 
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 Claudia says at 04:49 et
Ricardo, in case of FBA then Amazon will handle everything (returns, refunds). In case of drop shipping, I suggest to buy a virtual forwarding address in USA where customers can send returns and it forwards it to you later.
 
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Ricardo says at 06:24 et
Thanks Claudia! , I am starting with dropshipping aliexpress and shopify. My store is about Rock Music (t-shirts and accesories) I have a fan page with +3 Million fans (fb.com/elrockescultura.org) but they are almost everyone from MEXICO, so epacket here it does not work so well, I tested posting one product, (without ads, pixel, autoresponder, analytics, chatbots, retargeting, etc) and we sold 20 items in 3 days, but 15 from Mexico. So what idea do you know around how can I will manage returns?? thank you!
 
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 Kylie says at 06:25 et
Tshirts you can ship using tspring or t-launch app for shopify or even Merch if you use amazon. you dont need to ship tshirts from china.
I suggest to post your store for critics and we all can post more suggestions. It's hard to suggest blindly.
 
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 mya says at 06:25 et
Mexico is a great market, most people dont sell there and always target USA only.
 
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 Mike says at 12:15 et
Our new Summer “Take Action” contest is LIVE!!

Details and prizes
http://sellslikehotcakes.co/blog/index.php/2017/07/08/summer-take-action-contest-live/
 
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 Vin says at 12:15 et
wow sounds great!!!
 
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 diego says at 12:29 et
Count me in!
 
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Juan says at 03:38 et
Hi, I've been working on setting up my shopify store, I was just wondering how many items should i have to sell before i go live.
 
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 Mike says at 03:40 et
hi Juan. It depends a lot on your niche. There are stores with just 1 or 3 products. There are stores with thousands of products. If you sell a pill or something really unique then the less products the better. IF you sell more like everything store then the more the better.
 
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Juan says at 15:36 et
thanks for the feedback Mike, I will be posting the site for critique soon
 
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 Mike says at 15:38 et
yes please do so we can give more specific feedback!
 
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PAT says at 05:30 et
Ok I am Very new to Facebook advertising I have a couple of boosted posts getting some reactions and page likes but still very small. I signed of for many chat and it looks interesting. I seem to be missing a step. How do I get my FB followers to optin to Many Chat?
 
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 Lucy says at 05:32 et
You can experiment with different ways... They offer Json script and several widgets that you can place to your site.
Growing community takes a lot of patience, so keep going and growing it but dont expect fast results.
 
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 lou says at 05:33 et
To grow faster best tip is to share top shared content from other pages. Save post or video from other pages (similar topic) and repost them on your page and mini-boost. Also research top liked and top shared contnet in your niche and repost it.
 
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EDWARD says at 16:45 et
Hi, Claudia and Friends...
Just brainstorming a bit! Is it possible to monetize a Shopify store solely or in part by customer's purchases?

Ed
 
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 Mike says at 16:45 et
I am not sure what you are asking Edward. Please explain more
 
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GERRIE says at 08:26 et
I would love to go to the Canton Fair. Do they contract with Dropshippers?
 
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 Mike says at 08:27 et
Yes many of the factories are glad to be a dropshipper.