Customer Service Ideas That Will Keep Your Clients Coming Back For More!

We all know how good it feels when people treat us like we matter, that swell feeling when our messages are replied to on time, or when someone gets us a gift, it’s inherent in us, we all want to feel special. Customer service is all about making the customer feel special; it is a service that ensures your customers enjoy patronizing you, and it can go a long way in building trust and loyalty.

A lot of e-commerce sellers are thirsty of loyal and repeat customers. This thirst can easily be satiated by making sure you treat the clients you have right! But customer service techniques transcends punctual replies, there are many other things you can do to help bolster your customer’s experience when shopping from you.

Here are some awesome customer service ideas that will keep your clients coming back for more!

Offer First Service Access to New/Exclusive Products

Wanna make your customer feel special? One easy way to do this is by offering first service access to new products in your store. Before you could create a private link separate from your navigation and send it to your customers as an exclusive preview.

Make it secretive, let them know that this is a VIP exclusive for their eyes alone, before you unleash it on your store for everyone else to see. This will inspire loyalty in your customers and make them feel like a part of your business.

Sending Holiday/Birthday Cards

Holidays and birthdays are amazing moments that you can take advantage of, to show your customer that you care about them. Since most stores are busy thinking about how they can drain out all the cash from their customers, you will stand out from the competition when you send your clients, holiday or birthday cards.

A thoughtful message will keep your business fresh in their minds and you will be the first store they stop by when they want to make a purchase!

Be Interesting, Funny, and Playful

Okay, if you’re a recluse, then it isn’t going to be easy to pull this one off. But that doesn’t mean you should act like a stuck up individual in your conversations with your customer. A lot of e-commerce retail businesses have a rigid approach and reply to their customer inquiries, this is an ample opportunity for you to be different and separate yourself from the pack.

Witty responses and a well-placed joke would help lighten the mood and build trust quickly!

Loyalty Programs

This is one of the best ways to encourage repeat buyers. Utilize the marketing automation tool and install a loyalty app in your store. Reward customers who sign up for the program with discounts, coupon codes, and free gifts.

Use the program to encourage engagement and even convince your customers to help promote your brand on their various social media platforms. The loyalty program is a neat trick, but it has to be well mastered to be successful.

Fix Complaints

Solving problems can be tedious, but if it gets more money in your pockets, then what the heck are you waiting for?

Your customers must’ve had some complaints about your store because no one is perfect, but the least we can do is keep striving for perfection. You can do this by listening to your customer’s complaints/demands and making the necessary adjustments.

Although this may be stressful, it would show that you care and most importantly, that you listen to your customers.

It is important we come to terms with the immense value that customers bring to the table, they challenge you to improve, and most of all, customers are the lifeblood of any business. It is highly necessary you do not take them for granted.

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Last Wall Comments

 
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 Mike says at 23:02 et
Make sure that your product is already in Amazon Warehouse before June.
 
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 Mike says at 23:14 et
I use my sourcing agent for that.. You can check the links in the RESOURCES section.. I also heard asiainspection is great too
 
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 ED says at 21:14 et
What do I do about state taxes? What's nexus?
 
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 jo says at 21:15 et
You are responsible for collecting and remitting sales tax to a jurisdiction if you have established substantial presence in the state of delivery. Once established, you have created nexus. The threshold for this presence differs from state to state and a company’s presence in each state should be examined to determine if nexus has been established or not. A company clearly has nexus if there is a business location in the state/jurisdiction. Once you establish nexus, you are required to register as a retailer with each state before collecting sales tax for that state. Check more here https://www.reddit.com/r/FulfillmentByAmazon/wiki/business_taxes_legal
 
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 Ray says at 21:26 et
How can i do a basic photo setup without paying too much for professional fotographer??
 
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 Ted says at 21:26 et
a) in case of BIG products like umbrella, put 2 chairs and white sheets and take your photos, then remove background in photoshop
b) in case of small products use white BOX-setup like this http://imgur.com/a/VcRVM
 
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 max says at 21:42 et
What app to collect emails on shopify?
 
Claudia says at 21:42 et
We already discussed it Max... Fish Bowl app. it gives you an opp to offer great prize giveaways on your Shopify store and capture email addresses from your website visitors to turn those visitors into returning customers.
 
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 chris says at 17:36 et
How to do SPLIT TESTS??? i mean for amazon listing
 
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 Emma says at 17:37 et
Try cashcowpro split test tools for A/B split tests. also Greg from jungle scout has similar tools i think. Split test only makes sense if you sell A LOT of units per day, else it's irrelevant, as data sample is too small.
 
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 Olga says at 23:29 et
Also Splitly just for price testing but testing cover photos is a good idea too.
 
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Cathy says at 13:48 et
Hi Everybody! My name is Cathy and I'm new here. Excited to be here and get started!
 
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 jo says at 13:49 et
Welcome Cathy, you will love it here!
 
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william says at 12:34 et
Hi everybody, I'm new here and is excited. I'm just looking at the Course Intro. I'm starting with ZERO and will keep you guys posted.
 
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Claudia says at 12:35 et
Hi William, great to have you here!! I'm sure you will love it. Share your progress with us!
 
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 Mike says at 11:59 et
Great quetion from Nasim, i wanted to share it and then my response. "This course is really inspiring me to open my own store. Can you give me one more suggestion. From your experience which one you think is better a specific product type or mixed product stores? "
 
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 Mike says at 11:59 et
There is no specific answer to this. You know Amazon itself is "everything store" and they are very successful. At the same time a lot of shopify stores are "one product only" or "one niche only". If you target specific niche (like pugs lovers, pug owners for example) then your store should have only products for pugs, because if they see the product for bulldog, they will be frustrated and leave). I hope it helps, but there is no RIGHT or WRONG way here.

I would suggest

1. If you go with "everything store" then research top competitor everything stores and make sure to sell similar products by similar prices. This will reduce chance of failure.

2. If you go specific niche, again use competitor spy tools and find out best selling products in competitor stores and duplicate them.
 
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 Mosquit says at 12:00 et
great question, thanks mike for sharing the tips. to Nasim good luck!!
 
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 Emma says at 12:04 et
Example of great everything store is chattuz.com
Example of great niche specific store is deathwishcoffee.com
 
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Dimitrios says at 16:12 et
Hello,
I just started in this member's area. I am using AsinInspector for researching Amazon products and I compared its results with Best Seller Finder. I have noticed a huge difference in Estimated Monthly Sales. Best seller finder shows almost three or four times more sales. Can you explain why this is happening?
 
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 Mike says at 16:14 et
We'll check! probably different update time, as asin inspector is usually updating more often!