Customer Service Ideas That Will Keep Your Clients Coming Back For More!

We all know how good it feels when people treat us like we matter, that swell feeling when our messages are replied to on time, or when someone gets us a gift, it’s inherent in us, we all want to feel special. Customer service is all about making the customer feel special; it is a service that ensures your customers enjoy patronizing you, and it can go a long way in building trust and loyalty.

A lot of e-commerce sellers are thirsty of loyal and repeat customers. This thirst can easily be satiated by making sure you treat the clients you have right! But customer service techniques transcends punctual replies, there are many other things you can do to help bolster your customer’s experience when shopping from you.

Here are some awesome customer service ideas that will keep your clients coming back for more!

Offer First Service Access to New/Exclusive Products

Wanna make your customer feel special? One easy way to do this is by offering first service access to new products in your store. Before you could create a private link separate from your navigation and send it to your customers as an exclusive preview.

Make it secretive, let them know that this is a VIP exclusive for their eyes alone, before you unleash it on your store for everyone else to see. This will inspire loyalty in your customers and make them feel like a part of your business.

Sending Holiday/Birthday Cards

Holidays and birthdays are amazing moments that you can take advantage of, to show your customer that you care about them. Since most stores are busy thinking about how they can drain out all the cash from their customers, you will stand out from the competition when you send your clients, holiday or birthday cards.

A thoughtful message will keep your business fresh in their minds and you will be the first store they stop by when they want to make a purchase!

Be Interesting, Funny, and Playful

Okay, if you’re a recluse, then it isn’t going to be easy to pull this one off. But that doesn’t mean you should act like a stuck up individual in your conversations with your customer. A lot of e-commerce retail businesses have a rigid approach and reply to their customer inquiries, this is an ample opportunity for you to be different and separate yourself from the pack.

Witty responses and a well-placed joke would help lighten the mood and build trust quickly!

Loyalty Programs

This is one of the best ways to encourage repeat buyers. Utilize the marketing automation tool and install a loyalty app in your store. Reward customers who sign up for the program with discounts, coupon codes, and free gifts.

Use the program to encourage engagement and even convince your customers to help promote your brand on their various social media platforms. The loyalty program is a neat trick, but it has to be well mastered to be successful.

Fix Complaints

Solving problems can be tedious, but if it gets more money in your pockets, then what the heck are you waiting for?

Your customers must’ve had some complaints about your store because no one is perfect, but the least we can do is keep striving for perfection. You can do this by listening to your customer’s complaints/demands and making the necessary adjustments.

Although this may be stressful, it would show that you care and most importantly, that you listen to your customers.

It is important we come to terms with the immense value that customers bring to the table, they challenge you to improve, and most of all, customers are the lifeblood of any business. It is highly necessary you do not take them for granted.

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Last Wall Comments

 
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 sam dh says at 23:22 et
oh cool.. thx will do!! thx for the quick response! great support
 
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 ED says at 21:14 et
What do I do about state taxes? What's nexus?
 
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 jo says at 21:15 et
You are responsible for collecting and remitting sales tax to a jurisdiction if you have established substantial presence in the state of delivery. Once established, you have created nexus. The threshold for this presence differs from state to state and a company’s presence in each state should be examined to determine if nexus has been established or not. A company clearly has nexus if there is a business location in the state/jurisdiction. Once you establish nexus, you are required to register as a retailer with each state before collecting sales tax for that state. Check more here https://www.reddit.com/r/FulfillmentByAmazon/wiki/business_taxes_legal
 
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 Theo says at 21:17 et
Congratulate me.. First $2000 day today selling on FBA!
 
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 Daniel says at 21:17 et
wow Theo, inspiring stuff. what do you sell??
 
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 rick says at 21:17 et
Dont ask what people say, nobody will tell you, people are afraid that you can copy cat them. Just do your research.
 
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 mya says at 21:18 et
IMPRESSIVE stuff Theo! Keep rocking!
 
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 Wolf says at 21:43 et
My store is ready and doing pretty well. What app to create a contest and collect emails?
 
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 Emma says at 21:43 et
Check kingsumo.. it lets set giveaway on wordpress sites. in exchange for emails.
 
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 Optimus says at 17:22 et
How do i build a list? any tips?
 
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Claudia says at 17:22 et
Please see the video we have about building a list, great tips there!
 
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 Evan says at 17:23 et
You can not collect emails through Amazon's platform. it myst be build a list outside Amazon.. build leadpages page.
 
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 Ted says at 17:23 et
Run a contest in your niche or giveaway, or free plus shipping offer and then collect emails in return. EASY!
 
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 Mister A says at 17:40 et
How accurate are sales estimates based on BSR?
 
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 Aria says at 17:42 et
It's pretty accurate but it's only a GUIDE, not exact amount. You need to understand that amazon does not release real sales amounts on public. So it's an EDUCATED GUESS. The problem is that all of that information is based on the sales rank at the time you are viewing the product. So if they ran some promo last week they have more BSR than usual.

That's why good to use TRACKING tools like "Track my product" in sells lik ehot cakes..
 
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 Lane says at 17:44 et
FBA toolkit, Unicorn smasher, Jungle scout, all give you some estimate. Nothing is "ACCURATE" and cant be accurate as you dont know real numbers, only amazon does... all tools just try to help you research. Dont worry about "accuracy".
 
Andres says at 00:29 et
Hi
is this for world wide market or just USA?
 
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 Uncle Sam says at 00:32 et
Andres, what "this"? Shopify drop shipping model works worldwide of course and chinese suppliers ship worldwide.. AMazon FBA works wit many countries as well (not all). But you can sell on AMazon USA for example even if you dont live in usa. its not a problem!
 
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 lou says at 00:32 et
Right. Important where you sell, not where you live!
 
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william says at 12:34 et
Hi everybody, I'm new here and is excited. I'm just looking at the Course Intro. I'm starting with ZERO and will keep you guys posted.
 
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Claudia says at 12:35 et
Hi William, great to have you here!! I'm sure you will love it. Share your progress with us!
 
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Andres says at 05:22 et
Thx for answering @Mike , @Kylie @Claudia....Im starting my plan on Shopify store...Do you experts, have only one theme, one storeo? giving that they are so many choices
 
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Brian says at 12:19 et
I am new
 
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 Mike says at 12:20 et
hi Brian, just follow the videos as they are in the course..
http://sellslikehotcakes.co/videos.php