Customer Service Ideas That Will Keep Your Clients Coming Back For More!

We all know how good it feels when people treat us like we matter, that swell feeling when our messages are replied to on time, or when someone gets us a gift, it’s inherent in us, we all want to feel special. Customer service is all about making the customer feel special; it is a service that ensures your customers enjoy patronizing you, and it can go a long way in building trust and loyalty.

A lot of e-commerce sellers are thirsty of loyal and repeat customers. This thirst can easily be satiated by making sure you treat the clients you have right! But customer service techniques transcends punctual replies, there are many other things you can do to help bolster your customer’s experience when shopping from you.

Here are some awesome customer service ideas that will keep your clients coming back for more!

Offer First Service Access to New/Exclusive Products

Wanna make your customer feel special? One easy way to do this is by offering first service access to new products in your store. Before you could create a private link separate from your navigation and send it to your customers as an exclusive preview.

Make it secretive, let them know that this is a VIP exclusive for their eyes alone, before you unleash it on your store for everyone else to see. This will inspire loyalty in your customers and make them feel like a part of your business.

Sending Holiday/Birthday Cards

Holidays and birthdays are amazing moments that you can take advantage of, to show your customer that you care about them. Since most stores are busy thinking about how they can drain out all the cash from their customers, you will stand out from the competition when you send your clients, holiday or birthday cards.

A thoughtful message will keep your business fresh in their minds and you will be the first store they stop by when they want to make a purchase!

Be Interesting, Funny, and Playful

Okay, if you’re a recluse, then it isn’t going to be easy to pull this one off. But that doesn’t mean you should act like a stuck up individual in your conversations with your customer. A lot of e-commerce retail businesses have a rigid approach and reply to their customer inquiries, this is an ample opportunity for you to be different and separate yourself from the pack.

Witty responses and a well-placed joke would help lighten the mood and build trust quickly!

Loyalty Programs

This is one of the best ways to encourage repeat buyers. Utilize the marketing automation tool and install a loyalty app in your store. Reward customers who sign up for the program with discounts, coupon codes, and free gifts.

Use the program to encourage engagement and even convince your customers to help promote your brand on their various social media platforms. The loyalty program is a neat trick, but it has to be well mastered to be successful.

Fix Complaints

Solving problems can be tedious, but if it gets more money in your pockets, then what the heck are you waiting for?

Your customers must’ve had some complaints about your store because no one is perfect, but the least we can do is keep striving for perfection. You can do this by listening to your customer’s complaints/demands and making the necessary adjustments.

Although this may be stressful, it would show that you care and most importantly, that you listen to your customers.

It is important we come to terms with the immense value that customers bring to the table, they challenge you to improve, and most of all, customers are the lifeblood of any business. It is highly necessary you do not take them for granted.

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Last Wall Comments

 
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 Gab says at 21:36 et
Do you fullfill yourself or dropship guys?
 
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 Victor says at 21:36 et
I used to do a hybrid of both physically stocked inventory and drop shipped products. I usually dropship from warehouses based in the US so it's faster.. and international ones from CHINA.. My advice, start by dropshipping first to validate products amd test and build momentum.. once you see it sells well get fulfilling inventory on the products that sell the most!
 
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 Evan says at 21:37 et
I dropship still, nothing wrong with ALiexpress dont listen to guys who say it does not work! i am making a killing with it
 
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 Oli says at 17:32 et
how to decide which amazon fulfillment center to ship to in the US?
 
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 Violet says at 17:32 et
Amazon will decide when you create a shipment. sometimes it goes to all in one, sometimes you ship to separate.
 
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 mia says at 22:24 et
hi All! has anyone had a problem with amazon receiving a different quantity than what was listed as shipped?
 
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 chris says at 22:25 et
Its common for the quantity to be wrong for the first few days. Let them update the stats.
 
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 David says at 22:25 et
@MIA, If the quantity is wrong even after few weeks you can submit investigation report and they will refund missing units cost to you if they lost.
 
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 bitmap says at 22:28 et
Hey everyone, I'm looking for recommendations on tools or strategies for doing follow-ups with customers for further sales. Thanks
 
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 Alex says at 22:29 et
I like salesbacker but you have got to be creative and personal in your follow up emails.
 
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 Ted says at 22:29 et
I use feedbackgenius by sellerlabs and LOVE it!
 
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 Dylan says at 23:08 et
I want to get in touch with a customer that left a one star review. I've been through all the reports and cannot find them!
 
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 Lane says at 23:09 et
Click on Orders and then click on Manage orders. if they have left their actual name, you can find them through a paid tool called 'sellermail'.
 
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 Claudia says at 23:10 et
Let go... Most likely it's your competitor, more over amazon does not allow you to ask customers to remove bad reviews directly. You can get in trouble. Nobody expects your product to ONLY have 5 start reviews, so don't worry about it. You can't please everyone. Just keep providing great service and good reviews will cover a stinker!
 
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 Claudia says at 23:10 et
You can remove however negative Seller FEEDBACK pretty easy. See our video on that.
 
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 Father says at 23:25 et
When running a promotion, what is the recommended discount for the sale to count as a verified review and feed the amz algorithm?
 
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 Emili says at 23:27 et
Amazon does not reveal exact cutoff data for "verified" vs "unverified". some people say it's 50% but it's a wild guess. It does not matter really. Don't overthink it Father.
 
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 Emili says at 23:27 et
I give minimum of 80% off. Keeps buyers happy and many reviews coming (WITHOUT asking even with new policies all ok).
 
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 spooky says at 23:49 et
Is it possible to find out what search terms Amazon Customers used to find your product on Amazon?
 
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 jo says at 23:49 et
start an automated sponsored campaign PPC, then get Search term report
 
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 chris says at 23:49 et
Run a reverse asin search
 
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Leslie says at 00:15 et
I was on shopify then left over grey areas of card merchants not wanting to support product. Months later I came back and then left after 10 days due to lack of available products in my niche. Aliexpress vendors using misleading titles or description don't help. I then tried an app to upload Amazon products as an affiliate and do a review site, but it looks gawdy compared to shopify, and I will never make money like that. Therefore, I am convinced that shopify is way better. I'll just have to find a different niche that Aliexpress or a US dropshipper can fulfill!
 
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 jack says at 00:16 et
I think the niche finder tool and the "Most passionate niches" report will help you find the product http://sellslikehotcakes.co/niches.php Good luck, keep us posted on your progress.
 
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 Tyro Meg says at 00:16 et
Shopify supports Stripe and Paypal, no grey areas there, very easy these days. Try to attach them both!
 
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Tiabrihani says at 12:32 et
Hello everyone, I am so grateful to be a member of this program, I have just started
 
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Ricardo says at 06:20 et
Just started on this new course, with lots expectations hope for good results!
 
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 Mike says at 06:20 et
Lets rock Ricardo!
 
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John says at 15:35 et
Hello all! My name is John and I just joined. I'm just starting out and I'll be back with questions...
 
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 Theo says at 15:35 et
Welcome John!
 
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ABDURRAZAQ says at 05:15 et
Guys, anybody here in this group using this platform start making some income on E-COMMERCE?
 
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 Mila says at 05:15 et
We all use it, just follow the course!