Customer Service Ideas That Will Keep Your Clients Coming Back For More!

We all know how good it feels when people treat us like we matter, that swell feeling when our messages are replied to on time, or when someone gets us a gift, it’s inherent in us, we all want to feel special. Customer service is all about making the customer feel special; it is a service that ensures your customers enjoy patronizing you, and it can go a long way in building trust and loyalty.

A lot of e-commerce sellers are thirsty of loyal and repeat customers. This thirst can easily be satiated by making sure you treat the clients you have right! But customer service techniques transcends punctual replies, there are many other things you can do to help bolster your customer’s experience when shopping from you.

Here are some awesome customer service ideas that will keep your clients coming back for more!

Offer First Service Access to New/Exclusive Products

Wanna make your customer feel special? One easy way to do this is by offering first service access to new products in your store. Before you could create a private link separate from your navigation and send it to your customers as an exclusive preview.

Make it secretive, let them know that this is a VIP exclusive for their eyes alone, before you unleash it on your store for everyone else to see. This will inspire loyalty in your customers and make them feel like a part of your business.

Sending Holiday/Birthday Cards

Holidays and birthdays are amazing moments that you can take advantage of, to show your customer that you care about them. Since most stores are busy thinking about how they can drain out all the cash from their customers, you will stand out from the competition when you send your clients, holiday or birthday cards.

A thoughtful message will keep your business fresh in their minds and you will be the first store they stop by when they want to make a purchase!

Be Interesting, Funny, and Playful

Okay, if you’re a recluse, then it isn’t going to be easy to pull this one off. But that doesn’t mean you should act like a stuck up individual in your conversations with your customer. A lot of e-commerce retail businesses have a rigid approach and reply to their customer inquiries, this is an ample opportunity for you to be different and separate yourself from the pack.

Witty responses and a well-placed joke would help lighten the mood and build trust quickly!

Loyalty Programs

This is one of the best ways to encourage repeat buyers. Utilize the marketing automation tool and install a loyalty app in your store. Reward customers who sign up for the program with discounts, coupon codes, and free gifts.

Use the program to encourage engagement and even convince your customers to help promote your brand on their various social media platforms. The loyalty program is a neat trick, but it has to be well mastered to be successful.

Fix Complaints

Solving problems can be tedious, but if it gets more money in your pockets, then what the heck are you waiting for?

Your customers must’ve had some complaints about your store because no one is perfect, but the least we can do is keep striving for perfection. You can do this by listening to your customer’s complaints/demands and making the necessary adjustments.

Although this may be stressful, it would show that you care and most importantly, that you listen to your customers.

It is important we come to terms with the immense value that customers bring to the table, they challenge you to improve, and most of all, customers are the lifeblood of any business. It is highly necessary you do not take them for granted.

========

P.S. Upgrade to VIP Club and Unlock All The Videos and Tools. Instant Access and $1 Easy Trial

Last Wall Comments

 
50.0000
8
 Mike says at 23:14 et
I use my sourcing agent for that.. You can check the links in the RESOURCES section.. I also heard asiainspection is great too
 
50.0000
16
 Kenga says at 20:59 et
What if the customer goes directly to aliexpress and buys from it?
 
50.0000
6
 Dylan says at 21:00 et
Truth is, it was not your customer on the first place. If the person savy enough to know about dropshipping and aliexpress method then he was not your customer in the first place. No point to worry about it. It's like worry about online pirates. People who always download cracked software are not your customers anyways, don't worry about them.
Target people who are not aware of dropshipping methods and you will be just fine! 99.9% of people will never bother finding alternatives and going to aliexpress is the last thing on their mind. They might go Amazon in worst place but never aliexpress..
If they go Amazon, again, they were not your customer so don't worry about them. Some people tend do buy exclusively on Amazon Prime for example.
 
2
Claudia says at 21:00 et
Another tip... if you offer some sort of exclusivity or special deal then people wont be looking much for alternatives.
I have many people ordering Dog Frisbi for example and wait 2-4 weeks just fine when they could buy it cheaper probably on amazon and get in 1 day using prime. There is room for everyone here and a huge marketplace!
 
50.0000
11
 USA says at 21:30 et
How to find and contact influencers on Instagram??
 
50.0000
 Samuel says at 21:31 et
Try whalar.com, socialhype.co, influence.co, Buzzsumo ,Boostagram .. each can provide list. Also BrandSnob app. Also of course direct contact without third party tools on instagram!
 
50.0000
13
 nicholas says at 21:31 et
Already discussed before, please search first...
 
50.0000
 Papa says at 21:37 et
Hi guys.. Would love to know if you use paypal checkout in your shopify store, or any other checkouts in addition shopify?
 
50.0000
2
 chris says at 21:38 et
Paypal accounts for about 45% of our sales. I'd say 20% of conversations are coming from Amazon. Also add Stripe and they'll have a much more straightforward guest checkout with credit card.
 
50.0000
 Victor says at 21:38 et
Stripe is a way to go!
 
50.0000
6
 jo says at 22:49 et
I am about to ship soon from China...do I need to put the sku on each product or just label on the boxes?
 
50.0000
3
 Ron says at 22:50 et
Jo, You need your bar code on each and single item, how else amazon will receive it.. FNSKU or UPC
 
50.0000
6
 Chris says at 22:51 et
UPC if you are brand registered with amazon. else FNSKU. You need to see the videos of the course first.
 
50.0000
2
 Gus says at 09:45 et
HI ROCKSTARS!!!! SUPER EXCITED! Today is my first $2000 day! I launched 2 months ago. It's spring & Summer product. (not hammock!) I'm very excited to see more!
 
50.0000
3
 Chris says at 09:47 et
Well done gus... the best is yet to come! like in a song!
 
50.0000
3
 Ted says at 09:47 et
Inspiring stuff. Thank you for sharing GUS!!!
 
1
Qqq2 says at 09:51 et
May the force be with you !!!
 
6
Blaine says at 00:14 et
I'm watching the videos. I can only watch a couple a day, looks very exciting. I will try to get it going this weekend.
 
5
Claudia says at 00:14 et
No rush, take your time! I know that's a LOT of info but they are pretty short and up to the point!
 
5
Leslie says at 14:32 et
Thanks Diego. I did think of that. Easier to change niche than fight the crocodiles.
 
50.0000
6
 Gautam says at 02:00 et
I used the Amazon best seller finder for a keyword. All the results sound encouraging. But I am confused with one of the messages, "Reviews: top 10 sellers have average 3757 reviews (At least 2 of 10 have 50 reviews or less. Recommended <150 reviews average)"
Does this indicate it's worthwhile? It says 3757, and recommended is less than 150. I am unable to interpret as the other results are great. Please help(and explain what they mean)!
 
50.0000
6
 jo says at 02:03 et
It means they have many reviews probably so it's a very popular niche most likely. If the all other numbers sound good i would not be concerned. I think you mentioned you sell oils? so maybe instead of general oils try more specific like "facial oils" or "massage oils" or "lavanda oils" so it's more nichey
 
50.0000
6
 Gautam says at 06:16 et
That's great.If the reviews are too less and the other numbers are right what's the course of action? Just curious.

Thank you for your suggestion on making the niche specific- very helpful!

Cheers.
 
50.0000
7
 Amelia says at 06:19 et
Dont worry about reviews so much, it's becoming less important after last year Amazon's review policy update.
 
7
Pavel says at 02:17 et
What to do in case of goods return taking into consideration that delivery done to US and I am located outside of US? Does it mean that returned goods to be deliveried to my home? How I should proceed in such cases?
 
50.0000
7
 Alex says at 02:18 et
Hi Pavel. There is a video lesson talking about it, you can set the forwarding address in US.
 
4
Pavel says at 13:27 et
Alex, thank you. Could you please indicate the name of the video.
 
50.0000
8
 casey says at 13:28 et
It was I think a video about the biggest problems with dropshipping and how to solve it
 
5
Pavel says at 02:18 et
Any answers? It is important to know in such situations. Similar questions related to refunds. How to work with the suppliers in case of refunds? I will appreciate answers for my questions.
 
50.0000
5
 Violet says at 02:19 et
If you do FBA then Amazon will take care of returns and refunds.
If you do dropshipping then customer can return item to your forwarding address. If the item is cheap it's easier just refund without return.
 
4
Pavel says at 13:27 et
Yes, I do understand it. Thank you. The question related to dropshipping part.
 
3
Ernesto says at 03:39 et
how much should i charge for international shipping for "free + shipping offers"? If a client buys a "free+shipping offer" directly from my site more than once - how much should i charge for every "free+shipping item" added?
 
50.0000
6
 Lane says at 03:41 et
It's hard to say without knowing your product, location or shipping costs how much you should charge. Best tip here is see what competitor is charging so you will get a rough idea. Maybe $19.95 for a Tshirt or $9.95 for a Mug

I don't see a need to limit the amount of "free+shipping item" as long as you are making profits and have good margins
 
9
Ernesto says at 06:36 et
Thank you Lane!
 
5
Mark says at 11:57 et
Great course. What other payment gateways can I use as I don't live a country to be able to apply for paypal. Can't wait to make my first sale. I'm already done with the store and facebook page. Thank you.
 
50.0000
4
 Emili says at 11:57 et
Maybe Stripe ? it allows to accept major credit cards!
 
4
Jay says at 11:46 et
i am quite confused with driving traffic i keep hearing multiple people say different things do you recommend i start with Instagram influencers or FB ads? if FB ads do i start with conversion Ads and make multiple ad variations with one interest per variation? Just need some clear direction. Thanks
 
50.0000
9
 Mike says at 11:47 et
You can do both of course, no need to limit just to one source.
FB ads I made several videos showing step by step what to do, yes start with multiple ad variations with one interest per variaton and see which converts better and then kill bad ads and scale up good ones!
Influencers is also good. Famebit etc.
 
5
dilini says at 19:04 et
can I open USA shopify account? If yes what are the things I need? Thanks
 
50.0000
7
 Lane says at 19:07 et
You need to do your research. To open USA shopify account you will need VPN, some USA forwarding address. But to use USA payment systems you will need more work - US company and bank account. You might also partner with someone from USA.