Keeping Your Customers Happy: Why Reviews Are Really Important

The evolution of e-commerce has led to one of its biggest changes in recent years – the propagation of customer reviews and now more and more customers depend on reviews as a compass for making purchase decisions. According to the statistics; 84% of people trust online reviews as much as a personal recommendation, while 54% of people will visit a company’s website after reading positive reviews.

It’s the way we are wired. Humans constantly seek others approval for validation, this is usually termed “social proof” and it is the reason why reviews are important to both the sellers and buyers. Whenever we shop online; we are often searching for the product/seller with the best reviews. Therefore, it is important that as a seller, you are cognizant of the effects reviews can have on your business, both positive and negative.

If you want to keep selling and making money, you would want to keep things on the positive side 🙂 Negative reviews can have a spill-over effect on you and you need to watch out for this. Because customers are prone to doing their research on Amazon first, negative reviews there would affect your Shopify store as well.

Although selling online has its perks, there are a number of demerits. For example, it is not easy to build trust with customers compared to selling to them in person and this is one of the biggest challenges of owning an e-commerce store. A great way of doing this is by having good reviews, and the best way of getting great reviews is by delivering on your promises.

Great reviews change the way customers perceive you; you will come off as someone who genuinely cares about the customer and provides top notch service/products ensuring the customer enjoys an exceptional experience. High-quality products, reliability and great customer service will go a long in helping you get good reviews, which will help build trust with arriving customers meaning more sales and money for you!

In these times, there are a lot of scammers out there, people are being cautious more than ever before. It will be great to have trust indicators on your store. Good reviews are the ultimate trust indicators; it wouldn’t hurt to get some of these…

So go out there and not just sell, but provide exceptional service and content, and you just might be setting yourself up for a truckload of customers and profits!

Perhaps you got unlucky and ended up with poor reviews or negative feedback, go check out our video course on negative feedback removal so that you can turn things around and re-position yourself for success.

See you next time.

========

P.S. Upgrade to VIP Club and Unlock All The Videos and Tools. Instant Access and $1 Easy Trial

Last Wall Comments

 
50.0000
3
 peter jr says at 22:47 et
I just got my first Shopify store installed by following your videos and now adding the essential apps to boost the sales like you suggested. Great stuff, i am super pumped to start selling!
 
50.0000
7
 pat says at 23:12 et
I'm also launching new product next month.. will keep you posted!
 
50.0000
3
 sam dh says at 23:22 et
oh cool.. thx will do!! thx for the quick response! great support
 
50.0000
9
 Elena76 says at 21:09 et
if i dont speak good english wehere i can hire some writers to help me wiht copyrightings?
 
2
Claudia says at 21:09 et
Check hirewriters.com freelancer.com and upwork!
on fiver there are specific gigs on writing the amazon product descriptions even.
 
50.0000
8
 Theo says at 21:10 et
fiverr.com is good enough if you are just starting Elena... Dont overpay!
 
50.0000
10
 Alex says at 21:32 et
Hey fellow Shopifyers and Amazoners ! I would be very grateful for some input! I am setting up a blog for my site. I am not looking for the native shopify blog vs. wordpress pros and cons?
 
50.0000
8
 Samuel says at 21:32 et
Shopify has built in blog functionality - that's all you really need.. why would you separate blog from the store, it makes no sense these days.
 
50.0000
4
 Jeff says at 23:16 et
I am ordering samples for the first time. How do I get this done in AliExpress and get the offered sample pricing and shipping?
 
50.0000
3
 little_tiger says at 23:16 et
Jeff, have you watched the videos? The price is decided by your supplier. It can go as high as $150 per sample. Usually it's $30-60 WITH delivery!
 
50.0000
4
 Lane says at 23:17 et
little_tiger means FBA model and price for sample if you go wholesale from Alibaba... Of course if you do dropshipping on Aliexpress, you just get 1 copy for yourself super cheap to test the quality
 
50.0000
4
 Gautam says at 04:49 et
I want to open a store selling oils and alternative health products. Will there be issues shipping to the U.S. like customs?
 
50.0000
5
 Violet says at 04:54 et
It's hard to say, are you shipping in mass quantities or one by one? Usually anything for personal use does not go to customs. Best advice here is to find your competitors selling same and then ask their support something like "Hi, I am from Chicago, do you ship your oils to USA and do I have to pay any taxes?" So they will help you this way :)
 
50.0000
4
 Gautam says at 01:59 et
I guess in mass quantities; I can use the Amazon FBA so they can tackle customs. But for shipping one by one, from your answer, it seems I will not have issues shipping to the US or Europe. In India(where I live), however, they charge customs even if it is a single item and for personal use. So, I think I should be okay. I will use the trick you mentioned too. Cheers!
 
50.0000
6
 lou says at 05:09 et
I asked shipping agent, here is what they say "only one by one is OK. and there is a limits (no more than 30ML). Mass import to US not allowed"
 
50.0000
4
 Gautam says at 01:59 et
Thank you for your answer. Helpful!
 
6
Blake says at 04:24 et
Just started the course maybe a few hours ago and like the content so far. Great things are coming in the future! Very excited to get everything going.
 
6
Claudia says at 04:25 et
Thank you Blake! Great to see you here!!!
 
50.0000
5
 Kettle says at 11:41 et
welcome blake!!! nice to meet you!
 
50.0000
6
 Mike says at 11:35 et
Hi guys!

Great news, as you know I've been super active and super excited about the course, and today I'm glad to announce that I have added not 1, not 2 but 3 new great videos for you!

1. Exit Strategies: How to sell your business and buy other thriving businesses
This is a video showing why and how you can buy and sell the ecommerce businesses (small or big)

2. Fullproof tips how to avoid paying huge long term storage fees on Amazon FBA
THis is great to show you how to avoid pitfalls with storage fees and get rid of slow selling product!

3. Using Crowdsourcing Campaign to boost your sales and jump start your product (Case study)
I dont always win and this is a fun video showing how i failed in crowdsourcing on kickstarter but still made $10k along the way and what you can learn from my mistakes! I hope my story will give you great ideas on how to boost your sales with crowdfunding!

By the way if you enjoy our course, please let me know, I really appreciate your reviews and your comments and questions!

You joined the course on the insane low price for first early-bird 500 betatesters (you know similar courses usually charge $150-190 or more for way less content) so your early feedback is really important to me!

If you have any questions, let me know!

Mike
Sells like hot cakes guy!
 
50.0000
7
 Aria says at 11:37 et
thank you mike and SLHK team ... really great quality of video and I'm glad i joined early with such a silly price. I paid $10,000 for @Amazing@ Course 3 years ago and got way less info!
 
50.0000
5
 Vin says at 11:40 et
thx for update, appreciated the efforts and the community has been very helpful to me!
 
50.0000
8
 Mila says at 15:54 et
love the tools and community! my second product is reaching $300 per day now! it WOKRS!!!!
 
6
wade says at 04:27 et
Hello - Brand new here - Just wondering how long it took you to reach this point ? Also congratulations on the progress... :)
 
6
GERRIE says at 08:26 et
I would love to go to the Canton Fair. Do they contract with Dropshippers?
 
50.0000
7
 Mike says at 08:27 et
Yes many of the factories are glad to be a dropshipper.