Simple Steps to Effective Customer Communication This Holiday Season

Communication is the backbone of any business. Running a successful e-commerce business demands that you, the seller, is able to communicate efficiently; your product description, its merits, and even what your customer stands to lose if they fail to make that buy. But communication doesn’t stop there! It isn’t all about the product!
The customer takes the cake for the most crucial aspect of communication!
You need to get these guys to trust you, and this requires a whole new set of skills other than just yapping about your product!
So, now you’re probably asking, how do I go about building a great communication system??
Well… that’s what I’m here for. Let’s tackle some smooth methods that’ll help you build better trust and relationships with your clients.

Honesty: this is the first step in building a trustworthy brand. Be transparent with your customers, let them know what to expect from your business in every aspect. Whether it’s the product features or your availability, you should set the standard of honest and realistic expectations, so that your customers don’t feel disappointed at the end of the day when you fail to give them what you have promised. The cliché sales adage which says that you should under promise and over deliver is no joke! It may sound like old school stuff, but this is the truth about selling, honesty will give your customers a reason to keep coming back.
Take down recordings: For the sake of future references, it would be ingenious of you to take down records of the techniques you have employed in the areas of communication or sales, and use it as a reference for future transactions! Recording progress will allow you to see what is working for you and what isn’t.

Have a central support area: when you have too many channels or outlets for reaching out to customers, it will become a cumbersome task to handle all the messages coming from these channels simultaneously. The wise thing to do will be to channel customer support to a central location. For example, instead of providing customer support on Facebook, Twitter, Instagram and your email, you can simply direct all requests or inquiries to your email. This will help you to be more efficient and prevent unnecessary fatigue. On the other hand, if you’ve got the money, you can hire capable virtual assistants to assist with inquiries on your other media.

Get an auto-responder email setup: if you don’t have an auto-responder email by now, then you should stop reading and go have one setup now! Auto-responders will help let your customers know you have gotten their messages and will update them on your response times, which is great in helping the customer feel much more comfortable, and that’s a plus for you!

A great communication system setup will ensure that you have happy customers, return buyers and consistent profits. There is a direct relationship between communication and sales, hope I’m communicating effectively *pun intended*

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Last Wall Comments

 
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 george says at 22:58 et
Good point. thx for sharing! Love the effort you put in helping others here
 
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 nicholas says at 21:09 et
What should i target with facebook ads as a goal?
 
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Claudia says at 21:09 et
Have you watched the video on the facebook ds? With facebook ads you can target for different results. Website Conversions means people going to your site and in this community usually means going to your site and buying something. Track them using the facebook pixel. You can also target for things like engagement, clicks etc.
 
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 Eddy says at 21:12 et
I find it super difficult to find a local dropshipper with lower cost compared to the competitors on amazon.com , I have like 4 wholesellers with different products most of them are expensier than those on amazon is it possible to find cheapers ones??
 
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Claudia says at 21:12 et
That's why doing it on Shopify makes more sense, like the course is teaching.. So that you can mark up prices higher and no competition or related products are shown!
Also I believe it's possible to find products with better profit margins on Amazon. also remember you can still bundle it!
I think having an amazon dropship business could be helpful for a lot of ppl? but shopify is a way to go to start it. Amazon still better for FBA!
 
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 Raven says at 21:23 et
How do i win buy box??
 
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Claudia says at 21:24 et
We already discussed it.. Please SEARCH first... In short.. Sell your own product and get rid of hijikers! See more http://www.amazon.com/gp/help/customer/display.html?nodeId=200401830
 
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 nicholas says at 21:40 et
welcome guys, i am new here.. i was wondering what upsell and funnel apps you guys are using and why?
 
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 Tyro Meg says at 21:40 et
Welcome friend I tried clickfunnels its good but not integrated with shopify.. Use clickfunnels to build your landing page for facebook ads promotions and collect leads and THEN send them to shopify via followup series..
 
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 Alice says at 21:41 et
For shopify try One click Upsell by Zipify. also Product Upsell.. You can set up rules for upsell offers. Klavio works well for retention emails..
 
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 wing11 says at 21:42 et
Are there any alternatives to clickfunnels?
 
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 Amelia says at 21:42 et
Check Leadpages it allows to gather leads on your own website so you can follow up and market to your list.
 
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 Ray says at 21:44 et
What is ISF? I am confused
 
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 jack says at 21:44 et
It's Importer Security Filing.. As the importer, you are required to file some basic information before the cargo departs overseas and arrives in the US. Your freight forwarder will always taken care of this but double check always!
 
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 Jeff says at 23:16 et
I am ordering samples for the first time. How do I get this done in AliExpress and get the offered sample pricing and shipping?
 
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 little_tiger says at 23:16 et
Jeff, have you watched the videos? The price is decided by your supplier. It can go as high as $150 per sample. Usually it's $30-60 WITH delivery!
 
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 Lane says at 23:17 et
little_tiger means FBA model and price for sample if you go wholesale from Alibaba... Of course if you do dropshipping on Aliexpress, you just get 1 copy for yourself super cheap to test the quality
 
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 mia says at 09:35 et
Question about inspections in CHINA for amazon FBA. How to get my shipment inspected in China so you can have it sent directly to the Amazon warehouse? Thx
 
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 jack says at 09:36 et
Use a 3rd party inspection company. Check out www.chinaqualitycheck.com or guidedimports.com
 
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Butz says at 05:01 et
Hi All, Im a beginner here. I have seen most of the videos.
I am interested on doing FBA.
I am from Australia and I just registered my business, applied for a seller account on amazon.
what should I do next?
 
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Claudia says at 05:02 et
Welcome Butz! Well... Just follow the lessons, pick the products and start the FBA business. Let me know if you have more specific questions!
 
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 Mike says at 04:46 et
Over the next few weeks, I’d like to do something a little bit different. 

I thought it would be fun to ask people what they wanted to learn about (so I can customize my future emails to help YOU :-D).

Here's your first question...

What is your #1 single biggest ecommerce challenge right now (and how is it impacting your life on a daily basis)?

Click reply and tell me right now.
 
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 Castle says at 04:47 et
good one! finding time to do all the tasks is my biggest challenge!
 
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 Olga says at 04:48 et
Mike for me is finding good designer is a biggie
 
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 Tycoon says at 05:21 et
For me it's finding the product and suppliers
 
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mohamad says at 13:28 et
Good idea !! For me this about scalling with Facebook Ads. Actually, I can just make 5 sales by day and i want to Scale :)
 
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 rick says at 02:28 et
New store is in Critics http://sellslikehotcakes.co/wall.php come and post your feedback to help fellow seller
 
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Jonathan says at 05:58 et
Hello Guys, I am new here subscribed because I am planning to go to the Canton Fair this upcoming April and I want to be prepared to take advantage of this opportunity the best I can.
 
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Claudia says at 05:59 et
Good luck Jonathan!!! Canton Fair is a way to go!