Customer Service Ideas That Will Keep Your Clients Coming Back For More!

We all know how good it feels when people treat us like we matter, that swell feeling when our messages are replied to on time, or when someone gets us a gift, it’s inherent in us, we all want to feel special. Customer service is all about making the customer feel special; it is a service that ensures your customers enjoy patronizing you, and it can go a long way in building trust and loyalty.

A lot of e-commerce sellers are thirsty of loyal and repeat customers. This thirst can easily be satiated by making sure you treat the clients you have right! But customer service techniques transcends punctual replies, there are many other things you can do to help bolster your customer’s experience when shopping from you.

Here are some awesome customer service ideas that will keep your clients coming back for more!

Offer First Service Access to New/Exclusive Products

Wanna make your customer feel special? One easy way to do this is by offering first service access to new products in your store. Before you could create a private link separate from your navigation and send it to your customers as an exclusive preview.

Make it secretive, let them know that this is a VIP exclusive for their eyes alone, before you unleash it on your store for everyone else to see. This will inspire loyalty in your customers and make them feel like a part of your business.

Sending Holiday/Birthday Cards

Holidays and birthdays are amazing moments that you can take advantage of, to show your customer that you care about them. Since most stores are busy thinking about how they can drain out all the cash from their customers, you will stand out from the competition when you send your clients, holiday or birthday cards.

A thoughtful message will keep your business fresh in their minds and you will be the first store they stop by when they want to make a purchase!

Be Interesting, Funny, and Playful

Okay, if you’re a recluse, then it isn’t going to be easy to pull this one off. But that doesn’t mean you should act like a stuck up individual in your conversations with your customer. A lot of e-commerce retail businesses have a rigid approach and reply to their customer inquiries, this is an ample opportunity for you to be different and separate yourself from the pack.

Witty responses and a well-placed joke would help lighten the mood and build trust quickly!

Loyalty Programs

This is one of the best ways to encourage repeat buyers. Utilize the marketing automation tool and install a loyalty app in your store. Reward customers who sign up for the program with discounts, coupon codes, and free gifts.

Use the program to encourage engagement and even convince your customers to help promote your brand on their various social media platforms. The loyalty program is a neat trick, but it has to be well mastered to be successful.

Fix Complaints

Solving problems can be tedious, but if it gets more money in your pockets, then what the heck are you waiting for?

Your customers must’ve had some complaints about your store because no one is perfect, but the least we can do is keep striving for perfection. You can do this by listening to your customer’s complaints/demands and making the necessary adjustments.

Although this may be stressful, it would show that you care and most importantly, that you listen to your customers.

It is important we come to terms with the immense value that customers bring to the table, they challenge you to improve, and most of all, customers are the lifeblood of any business. It is highly necessary you do not take them for granted.

========

P.S. Upgrade to VIP Club and Unlock All The Videos and Tools. Instant Access and $1 Easy Trial

Last Wall Comments

 
50.0000
 peter jr says at 22:47 et
I'm new here but really LOVE the course and the all the detailed info so far!! You guys have been really helpful to me!
 
50.0000
5
 jo says at 21:27 et
Do i need to hire VA??
 
50.0000
13
 Alice says at 21:27 et
If you are scaling up YES! If you are just starting NO! Learn first yourself, then outsource!
 
50.0000
 victoria says at 21:28 et
A VA is a virtual assistant, mostly freelancer. A large majority of VA's are in countries like Philippians or India. Most have a decent ability to understand, speak and write English and help you with customer support, scheduling, proofreading etc.
There are a handful of websites where you can hire a VA, oDesk, Fiverr etc. How much to pay.. For VA's in the Philippians you can find a good worker that's decent with English for $3-5/hr and a very good worker that's fluent in English for $6-8/hr
 
50.0000
7
 mya says at 21:29 et
I am excited to start and ready to ship first product... How to print the labels??
 
50.0000
15
 little_tiger says at 21:29 et
Just buy a simple Laser printer and print on the sticky paper! EASY :)
 
50.0000
 Mother Wit says at 21:40 et
What fullfilment services you use?
 
50.0000
7
 Rob says at 21:40 et
Try Shipwire to ship to US customers and across Canada, shipwizmo.com, maybe even Fulfilled by Amazon? Also ZhenHub they have fulfillment centers around the world - China, USA, UK, Germany, Australia.
 
50.0000
 diego says at 21:44 et
Who is importer of record when shipping to amazon? AMAZON?
 
50.0000
 little_tiger says at 21:45 et
No.. Amazon will not be the importer of record for any shipment coming in from overseas. Your shipment will be rejected. Your freight forwarder should take care of this! For example I use Flexport..
 
50.0000
7
 Jay says at 21:45 et
What are hidden costs when importing by sea freight?
 
50.0000
3
 Chris says at 21:45 et
JAY - Cargo Insurance, Customs Bond, Arrival Agent Fees, Warehousing fees, Delivery to amazon warehouse fee and of course Custom clearance.. Your freight forwarder should take care of this and give you invoice if any taxes are due!
 
50.0000
14
 freedom says at 21:48 et
How to automate my FB social media posting?
 
50.0000
 jo says at 21:48 et
Try buffer.com to schedule, publish and analyze all your posts in one place
 
50.0000
5
 wing11 says at 19:53 et
I heard Amazon is now accepting only GS1 UPC codes
 
50.0000
3
 Mila says at 19:55 et
my speedybarcodes work just fine.. but you can get on http://www.gs1.org/need-gs1-barcode GS sites too just more expensive
 
50.0000
4
 Mr.A. says at 22:39 et
How's everybody else's experience with Amazon? My planned price range is in the $30 range. Maybe better $20 or $40? or $15?
 
50.0000
6
 Tyro Meg says at 22:40 et
Cheaper = easier to sell but harder to profit.
Expensive = harder to sell but more profit
 
50.0000
5
 Kylie says at 22:40 et
Stick to the golden rules. Saw the videos of the course? If your product is under $20 then BUNDLE it (or make a SET)
 
50.0000
4
 Caleb says at 22:55 et
You don't have to be the cheapest product to compete. My best selling products are also the most expensive products in my niche. It comes down to perceived value. If people see your price is higher, give them a reason why. Make sure your packaging is not just great, It should be amazing.
 
Rene says at 22:57 et
How do i get started???
 
Claudia says at 22:58 et
Hi Rene. Best way to start is to go through the video course first http://sellslikehotcakes.co/videos.php which will guide you through the whole steps.
 
Blaine says at 00:30 et
Hello I'm new and just trying to feel my way around
 
50.0000
 jack says at 00:31 et
Welcome Blaine, you will love it here, we are crushing it!!! Videos are here http://sellslikehotcakes.co/videos.php they work fine for me, try Chrome or firefox.
 
6
paul says at 22:52 et
i don't have 5k on any bank cards or in the bank where do u get product
 
50.0000
3
 Evan says at 22:55 et
Check the videos called "
TEELAUNCH App: How To Start your own Shopify Store WITHOUT DROPSHI
PPING AT ALL!
And "Amazon FBA without big investments"

Bottom line you dont need 5k to get started with ecommerce. Start your Shopify store or simply do teelaunch business or even Amazon FBA WITHOUT whitelabelling ! Tons of oppotunities!
 
50.0000
6
 Mike says at 16:25 et
New cool video released "Exit Strategies: How to sell your business and buy other thriving businesses"
 
9
Ricardo says at 04:48 et
HOW DO I manage customer returns?
 
3
Claudia says at 04:49 et
Ricardo, in case of FBA then Amazon will handle everything (returns, refunds). In case of drop shipping, I suggest to buy a virtual forwarding address in USA where customers can send returns and it forwards it to you later.
 
7
Ricardo says at 06:24 et
Thanks Claudia! , I am starting with dropshipping aliexpress and shopify. My store is about Rock Music (t-shirts and accesories) I have a fan page with +3 Million fans (fb.com/elrockescultura.org) but they are almost everyone from MEXICO, so epacket here it does not work so well, I tested posting one product, (without ads, pixel, autoresponder, analytics, chatbots, retargeting, etc) and we sold 20 items in 3 days, but 15 from Mexico. So what idea do you know around how can I will manage returns?? thank you!
 
50.0000
4
 Kylie says at 06:25 et
Tshirts you can ship using tspring or t-launch app for shopify or even Merch if you use amazon. you dont need to ship tshirts from china.
I suggest to post your store for critics and we all can post more suggestions. It's hard to suggest blindly.
 
50.0000
5
 mya says at 06:25 et
Mexico is a great market, most people dont sell there and always target USA only.
 
50.0000
4
 Mike says at 17:06 et
New tool - the Slogan Maker
http://sellslikehotcakes.co/slogan_maker.php
The Slogan Maker allows you to generate catchy slogans and titles for
your marketing materials. If you refresh - every time you get a new
idea! Enjoy!
 
50.0000
6
 wing11 says at 01:56 et
wow this is helpful one, thx!!
 
11
Claudia says at 05:59 et
Do you know number 1 reason most people fail in ecommerce?

It's because they never get themselves a chance, they never get started, always procrastinating and delaying the start.

I get questions and complains like "I don't have time for this", "How much time do I need?" Well if you can't even find time to learn how are you supposed to build your passive income?

The beautify of Amazon and Shopify business is that once it is set, you are set "for life" with a strong passive income.

The problem? Most people don't realize it and never start!

"I'm too busy working" (the old way)

So the hashtag for the day - TAKE ACTION!

Start implementing what you learned and you will become successful, I believe in you!
 
50.0000
6
 Alex says at 05:59 et
true words!
 
50.0000
5
 Mike says at 15:15 et
Another great idea what sells $100 NET? Check out here http://sellslikehotcakes.co/blog/index.php/2017/10/24/another-great-idea-sells/
 
50.0000
5
 lou says at 15:04 et
Great start for the year!